Right of withdrawal

Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.


Therefore It will be possible for the CUSTOMER to withdraw from the purchase contract up to 14 days following the day of receipt of the products purchased online.


The CUSTOMER who intends to exercise the right of withdrawal, must notify BABALE SRL by means of an explicit declaration. This declaration may be sent by e-mail to the address assistenza@laylacosmetics.it.  On the declaration the intention to withdraw from the contract must be explicitly written.


REQUEST FOR WITHDRAWAL

WITHIN 14 DAYS FROM THE DATE OF RECEIPT OF THE GOODS


Fill out the form you find on this page and send it by registered mail to the address "Layla Cosmetics - Via dei Pestagalli, 21 - 20138 - Milan (MI)" or by email to the E-mail address assistenza@laylacosmetics.it


+ CTA "Withdrawal form"


RETURN OF GOODS

WITHIN 14 DAYS FROM THE NOTICE OF WITHDRAWAL


The goods must be returned intact, in the original packaging and complete in all its parts.


The goods must be returned to:

Layla Cosmetics - Via dei Pestagalli, 21 - 20138 - Milan (MI).


The direct costs for returning the products are charged to the CUSTOMER.


REIMBURSEMENT

BABALE SRL will reimburse the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs (instead any return costs are charged to the CUSTOMER).


In particular, as required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, BABALE SRL may suspend the reimbursement until receipt of the goods or until the CUSTOMER can demonstrate that the goods have been returned to BABALE SRL.


PRODUCT REPLACEMENT

In case of replacement, the procedure remains the same as listed above, just indicate in the appropriate form the product that you want to get in replacement.